StreetSmart Australia Privacy Policy

1. What Personal Information We Collect and Hold

We may collect and hold the following types of personal information:
Contact details – including your name, address, phone number, and email address

• Donation and transaction details – including donation dates, amounts, and associated preferences
• Campaign interactions – including petitions signed, emails subscribed to, and events or activities participated in
• Volunteer and employment applications – including professional history, references, police checks, and working with children clearances
• Website data – including browsing activity, IP address, and cookies, collected when you visit streetsmartaustralia.org

We do not collect or store credit card details. These are processed securely by our third-party payment providers.

2. How We Collect Your Personal Information

We usually collect personal information directly from you, for example when you:

• Donate or provide financial support
• Volunteer or apply for a role with us
• Interact with one of our campaigns
• Sign up to receive our email updates
• Visit our website or social media channels

We may also collect your information from third parties such as fundraising platforms, public directories, or referees, where relevant and lawful.

We may use cookies, analytics services (e.g. Google Analytics), and similar technologies to collect technical data from your interaction with our website. You can opt out by adjusting your browser settings.

3. Why We Collect, Hold, Use, and Disclose Personal Information

We only collect, hold, use, and disclose personal information where it is reasonably necessary for our work and in accordance with APP 6.

Primary Purpose:
We use your personal information for the purpose for which it was collected, including:

• To process donations and issue receipts
• To manage your involvement in campaigns or volunteering
• To provide information about our work and updates on the impact of your support
• To manage internal operations, administration, planning, analysis, and record-keeping
• To consider and respond to employment or volunteer applications

Secondary Purpose:
We may also use or disclose your information for a secondary purpose where:

• It is directly related to the primary purpose of collection and you would reasonably expect such use; or
• You have consented to the use; or
• We are otherwise authorised or required by law to do so

We will never use sensitive information for a secondary purpose without your explicit consent.

4. Direct Marketing

We may use your personal information to send you direct marketing communications related to our work, including:

• Campaign updates and impact stories
• Requests for donations or other support
• Promotions related to StreetSmart’s goods, services, and partnerships

We will only contact you with direct marketing if:

• You would reasonably expect to receive such communications (e.g. you have previously supported us, signed a petition, or subscribed to emails)

Opting Out:
You can opt out of receiving direct marketing communications at any time by:

• Clicking “unsubscribe” in any email or SMS you receive
• Telling us directly during a marketing call
• Contacting us via email at privacy@streetsmartaustralia.org

5. Disclosure to Third Parties and Overseas Recipients

We may disclose personal information to trusted third parties who assist in our operations, including:

• Bookkeepers, auditors, legal and business advisors
• IT service providers, including those who help manage our website, email, and donor platforms
• Fundraising or communication platforms
• Payment processors (who do not share your financial details with us)

Some of these third parties may be based overseas, including in the United States, where data is securely stored on cloud-based servers.

We take all reasonable steps to ensure that your data is protected in accordance with Australian privacy laws, regardless of location.

6. Accessing and Correcting Your Personal Information

You may request access to personal information we hold about you or ask us to correct it if it’s inaccurate, out-of-date, or incomplete.

Please contact us by:

• Emailing us at:
  privacy@streetsmartaustralia.org
• Writing to:
  Privacy Officer
  • Level 4, 88 Jolimont Street, East Melbourne, 3001

We may require you to verify your identity before actioning your request. We will respond within a reasonable time and in accordance with the APPs.

7. Complaints

If you believe we have breached your privacy or mishandled your personal information, you can lodge a complaint using the contact details above. We will investigate your complaint and respond to you in writing.

If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Further information