Bolton Clarke staff picnic funded by SmartCare
Frontline homelessness case work is distressing and enormously stressful. Staff burnout happens regularly. Workers often suffer ‘vicarious trauma’ as a result of being regularly exposed to distressing material or stories.
That’s why we set up SmartCare. It is an innovative program providing support to our frontline workers. People caring for marginalised and disadvantaged people often don’t take the time or have the necessary tools to look after their own mental and physical wellbeing. In order for charities to retain talented, caring and professional people they need to make sure their staff is supported. So, we stepped in. The StreetSmart community rallied together and donated to enable us to provide 15 grants in November. This meant for the first time in a long while or first time ever, charities could provide team building sessions, self-care initiatives, personal counselling and reward programs.
Here is what it meant to the organisations and their staff…